Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and payment-related matters are handled by onlineturkeyvisa.com.

By purchasing services through our website, users acknowledge that they have read, understood, and accepted the terms outlined in this policy.

As our platform provides digital visa assistance and administrative support services, refund eligibility may vary depending on the stage of application processing and the work already completed.

2. Independent Service Provider Notice

onlineturkeyvisa.com operates independently as a Türkiye eVisa assistance platform.

We are NOT affiliated with the Government of Türkiye or any Turkish governmental authority, including:

• The Turkish Ministry of Foreign Affairs
• The Republic of Türkiye Official eVisa System

Service fees charged through our platform relate solely to the assistance and support services provided by SAQ Travel Ltd and do not guarantee visa approval or immigration outcomes.

3. Cancellation Requests Prior to Submission

Users may request cancellation before an application has been submitted to the relevant authorities or processing systems.

Where cancellation is requested at this stage:

• A partial refund may be considered
• A USD 30 administrative and processing fee will generally be deducted from the total payment
• The deduction reflects operational work already undertaken, including application review, document verification, and internal handling procedures

Refund eligibility is assessed according to the status of the application at the time the request is received.

4. Applications Already Submitted

Once an application has been submitted for processing:

• Service fees become non-refundable
• Government or official processing fees are non-refundable
• Refunds are generally not available regardless of approval, refusal, delay, or additional administrative review

At this point, the requested service is considered substantially delivered.

5. Circumstances Where Refunds May Not Apply

Refund requests may be declined in situations including, but not limited to:

• Approved visa applications
• Refused or rejected applications
• Delays caused by government authorities or external processing systems
• Incorrect or incomplete information supplied by the applicant
• Failure to provide requested supporting documentation
• Multiple or duplicate applications submitted for the same traveler

Users are responsible for reviewing and verifying all submitted information before completion of the application process.

6. Duplicate Payments and Technical Issues

In cases involving:

• Duplicate transactions
• Technical payment errors
• Incorrect billing caused by system malfunction

Requests may be reviewed individually and appropriate corrective action may be taken where justified.

All such matters remain subject to internal verification procedures.

7. Refund Processing Period

Where refunds are approved:

• Processing is generally completed within 3–7 business days
• Final receipt of funds may vary depending on banking institutions or payment providers

Refunds are normally returned using the original payment method wherever reasonably possible.

8. Payment Time Limitations

Due to financial processing restrictions:

• Refunds relating to transactions older than 40 days may not be eligible for direct reversal
• Alternative resolutions, including store credit, may be offered where appropriate

Any issued store credit:

• Is non-transferable
• Cannot be exchanged for cash
• May be used toward future services available through our platform

9. Chargebacks and Payment Disputes

Users agree to contact our support team before initiating chargebacks or payment disputes through financial institutions.

In the event of disputed transactions, we reserve the right to provide payment processors or financial institutions with:

• Service activity records
• Communication history
• Transaction timestamps
• Evidence of operational work completed

Fraudulent or abusive chargeback activity may result in suspension or restriction of future access to our services.

10. Limitation of Refund Liability

To the fullest extent permitted under applicable law, SAQ Travel Ltd shall not be liable for indirect losses, travel disruptions, missed bookings, or costs resulting from:

• Government processing delays
• Visa refusals
• Policy changes implemented by authorities
• Incorrect information supplied by applicants

Any refund liability shall remain limited to the direct service fees paid through our platform where applicable.

11. Governing Law and Jurisdiction

This Refund & Cancellation Policy shall be governed and interpreted in accordance with the laws of England and Wales.

Any disputes relating to refunds, payments, chargebacks, or use of services provided through the website shall fall under the exclusive jurisdiction of the courts of England and Wales.

12. Amendments to This Policy

We reserve the right to revise or modify this Refund & Cancellation Policy periodically to reflect operational, legal, or regulatory developments.

Updated versions become effective immediately upon publication on this page.

13. Contact Information

For refund requests or payment-related inquiries, please contact:

• Contact@onlineturkeyvisa.com
• Info@onlineturkeyvisa.com

We will make reasonable efforts to review and respond to inquiries within an appropriate timeframe.